Complaint Procedure

​When something goes wrong, we need you to tell us about it. This will help us to improve our standards and allow us an opportunity to put things right. If you have a complaint, please put it in writing to admin@sabestate.com, including as much detail as possible. We will then respond in line with the time frames set out below: What will happen next?

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We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment letter.

If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

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 If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: Milford House,43 – 55 Milford Street,Salisbury, Wiltshire,SP1 2BPTelephone: 01722 333306Website: www.tpos.co.uk​